Shipping policy

At Casual Shoes Store, we make it easy to shop casual shoes, sandals, and boots with reliable delivery options designed for convenience. Whether you're refreshing your everyday footwear or shopping our latest styles and offers, we work to get your order on its way safely and efficiently.

Order Processing

All orders are processed within 4–7 business days after payment is successfully confirmed.

Processing includes order verification, item preparation, quality checks, and packaging before your order is handed to the shipping carrier. Processing time is separate from the shipping time listed below.

Standard Shipping – DHL/FedEx

  • Carrier: DHL or FedEx

  • Estimated transit time: 7–14 business days

  • Shipping fee: $12.95

  • Tracking information is provided after your order has been shipped.

This option is recommended for customers who prefer a faster delivery service with convenient shipment tracking.

Free Shipping – EMS

  • Carrier: EMS

  • Estimated transit time: 12–24 business days

  • Shipping fee: Free on orders of $50 or more

  • Orders below the free-shipping threshold may be subject to applicable shipping charges.

  • Tracking information is provided when available.

EMS free shipping is a convenient choice for customers who prefer to save on delivery costs.

Delivery Areas

We ship to customers worldwide, excluding Asia and remote areas that may not be supported by our shipping carriers.

Shipping availability may vary depending on the destination address and carrier service coverage. If a destination cannot be served, we will contact you regarding the available options.

Tracking Your Order

Once your order has been dispatched, you will receive shipping and tracking information at the email address provided during checkout.

Please allow some time for the tracking information to become active after the package is handed to the carrier. You can use the tracking number to monitor your shipment's progress and estimated delivery status.

If your tracking information has not updated for an extended period or you have questions about your shipment, please contact us at support@casual-shoes.shop.

Delivery & Signature

Please make sure your shipping address and contact information are accurate and complete when placing your order.

Depending on the destination and carrier requirements, a signature may be requested upon delivery. Please check the package carefully when it arrives. If the package appears visibly damaged, we recommend documenting the condition and contacting the carrier promptly.

Casual shoes, sandals, and boots are carefully prepared for shipment to help protect the products during transit.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other local charges may apply depending on the destination country's regulations.

Any customs duties, import taxes, fees, or other charges imposed by the destination country are the responsibility of the buyer. Casual Shoes Store does not control these charges and cannot guarantee whether they will be applied.

Customers are responsible for complying with their local import and customs requirements.

Shipping Delays

Delivery estimates are provided by the shipping carriers and may be affected by factors outside our control, including customs clearance, severe weather, holidays, carrier delays, incorrect addresses, or other unforeseen circumstances.

The estimated delivery time begins after the order has completed the 4–7 business day processing period.

Contact Us

If you have questions about your order, shipping method, tracking information, or delivery destination, please contact our customer service team:

Casual Shoes Store
3013 Michigan Ave
Colorado Springs, CO 80910, USA
Email: support@casual-shoes.shop

We are happy to help make your shopping and delivery experience as smooth as possible.